In this episode of CEO Brain Food, Michael takes a deep dive into the process of creating the right culture through authentic leadership. Culture is a differentiator in the market, which sets organizations like Zappos and Disney apart from their competitors. Michael speaks to the importance of building trust in order to become an authentic leader. Finally, Michael provides a series of questions we can ask ourselves to see if we are aligned with the core values of our organizations.
In this episode of CEO Brain Food, Michael welcomes back to the show author, speaker, and entrepreneur Blaine Millet to discuss the results organizations can expect by adopting a customer obsession strategy, including differentiation. Blaine breaks down the three critical components of the ‘REMARKable Triangle,’ a visual tool for organizations looking to become customer obsessed. Finally, Blaine and Michael discuss the importance of attracting and acquiring the right customers for your organization.
In this episode of CEO Brain Food, Michael welcomes author, speaker, and entrepreneur Blaine Millet to discuss his background and passion for customers. Blaine shares his belief that customer obsession can directly impact an organization’s culture and ability to market themselves. He provides examples of customer obsession with stories of Zappos and Ritz-Carlton Hotels. Finally, Michael teases part two of his interview with Blaine Millet and provides the audience with a new useful tool.
In this episode of CEO Brain Food, Michael breaks down the importance of building a culture of trust. He identifies the five key factors that contribute to building a strong culture of trust. These include finding and defending your ‘cores,’ building authentic relationships, and leading transparently/being present, among others. Finally, Michael encourages listeners to practice new ways of consistently communicating within organizations to build a strong culture of trust.
In this episode of CEO Brain Food, Michael distinguishes the differences of the two leadership styles as identified in Liz Wiseman’s book,Multipliers: How the Best Leaders Make Everyone Smarter. These leadership styles are identified as “Multipliers” and “Diminishers”. Michael challenges us to reflect on the characteristics of both leadership styles, how they affect the growth of a team and the whole organization, and he provides a roadmap to focus on becoming Multipliers and how to get better at it.
In this episode of CEO Brainfood, Michael outlines the planning system known as The 3HAG (3-Year Highly Achievable Goals) Way by Shannon Susko and how this system is designed to take complex strategies and make them clear, simple and implementable. Michael breaks down the strategy into foundation, team, and execution system and the best practiced methods used in 3HAG Way to help organizations grow effectively.
In this episode of CEO Brain Food, Michael breaks down the value and impact coaching can have on individuals, teams and organizations. Michael makes compelling arguments for why everyone, regardless of status, needs a coach. He identifies key roles that great coaches fulfill, including their ability to spot gaps in performance, reduce tension, and define the execution of strategies. Finally, Michael discusses how effective coaching can impact the three areas of leadership.
In this episode of CEO Brain Food, Michael broaches the topic of building and scaling leadership within organizations. Michael provides steps for scaling leadership that include performing a talent assessment and presenting a clear and articulate perspective of strategy, among others. He speaks to the importance of a strong leadership development process that is centered on alignment, execution and renewal. Finally, Michael identifies the attributes that comprise a great leader and challenges the audience to continuously improve and hone their own leadership skills.